Civic Wallet

Municipal citizen service. A personal service wallet for requests, evidence, documents, appointments, and simulated fees in one connected interface.

Reconstructed from the visible product and recorded scope. It does not add undisclosed client facts or measured outcomes.

Applications, evidence, appointments, and fees were spread across separate administrative systems. Citizens had to infer status and next steps from different messages.

Application status, required evidence, documents, and fees needed to be understandable in one place for citizens.

Residents manage requests and evidence, service staff review the same state, and appointment teams coordinate the next step.

• Role: Product design and frontend
• Focus: Citizen services, application processes, and evidence
• Status: Implemented client system · anonymized

A resident identifies an open action, handles evidence, checks appointment and fee state, and follows the request into messages and final documents.

The route connects overview, decision, and detail so that state changes and handoffs remain traceable.

Civic Wallet brings personal cases into one secure overview. Documents, deadlines, payments, and messages are assigned directly to the relevant request.

• Organise around requests and next actions.
• Explain evidence status beside the request.
• Keep documents, appointments, messages, and simulated fees on one timeline.

The system logic centres on Citizen services, application processes, and evidence. Critical states remain visible at the point of work.

• Browser-local changes are not production transactions.
• Fees remain simulated.
• Every action links back to request and evidence.

Review checks the path to the next step, missing evidence, document history, appointment state, fee language, navigation, and mobile readability.

The interactive project view provides an inspectable state for the interface, navigation, and visible rules.

Eight connected work areas with browser-local state, clear next steps, traceable documents, and fully interactive service flows.

The project view shows a case-specific path for next steps, evidence, simulated fees, and communication.

The case excludes real resident data, payment processing, adoption, and authority performance claims.